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🚚 Shipping & Delivery – Frequently Asked Questions

📦 When will my order be shipped?

Orders are typically processed within 1–5 business days. After your order is processed, it is handed over to our fulfillment team and logistics partners. You’ll receive a shipping confirmation email with tracking information as soon as your order is dispatched.

🌍 Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on your location, customs processes, and local courier services.

🕒 How long does delivery take?

• United States, Canada, United Kingdom, Australia, and Europe:
   Estimated delivery is usually within 7–20 business days.

• Rest of the World:
   Delivery times may range from 10 to 30 business days, depending on local logistics and customs.

⚠️ Please note: Delays may occur due to customs clearance, public holidays, or unexpected courier disruptions.

📍 Why is my order taking longer than expected?

In some cases, international deliveries may be delayed due to customs clearance or local delivery issues. We do our best to ensure timely delivery, but we kindly ask for your patience during such situations.

📬 How can I track my order?

As soon as your order is shipped, you will receive a tracking link via email. You can follow your package’s progress through this link. Please allow up to 5–7 business days for tracking information to become active.

💸 How much is shipping?

Shipping fees are calculated at checkout based on your delivery location and order size.
We offer free shipping on eligible orders – check the banner or promotions on our homepage for details.

📦 I ordered multiple items. Will they arrive together?

Not always. Some items may be shipped separately depending on stock availability or logistics optimization. You will receive separate tracking numbers for each shipment if that happens.

🚨 My tracking shows “Delivered” but I haven’t received anything.

If the tracking status is “Delivered” but you haven't received your item, please:

1. Double-check your shipping address.

2. Check with neighbors or building security.

3. Wait 2–3 additional business days — sometimes carriers mark packages as delivered prematurely.
   Still no luck? Contact us at [info@everythorium.com] – we’ll help.

📦 My package arrived damaged or I received the wrong item.

Please send us clear photos of the damaged or incorrect item within 48 hours of delivery. We’ll offer a replacement or a refund, depending on the situation.

🔁 Do you offer refunds for late deliveries?

If your package hasn’t arrived within 45 business days from the order date, we’ll offer either a full refund or a free reshipment, depending on your preference.

✍️ Can I change my shipping address after ordering?

Yes – if your order hasn’t been shipped yet. Contact us within 12 hours of placing your order. After that, we cannot guarantee address changes.

📦 Do you offer express shipping?

At this time, we only offer standard tracked shipping. We aim to keep shipping affordable while ensuring reliable delivery.